Mappa non disponibile
Data / Ora
Date(s) - 01/04/2019
4:00 pm - 6:00 pm
Luogo
Università Milano Bicocca
Categorie
The seminar discusses managerial work and front-line service management misbehaviour, bringing
forward questions of agency that remain under-developed by scholars. The first part will discuss theoretical frameworks to understand conflict within the employment relationship and the control- conflict dyad, a fundamental argument of Labour Process Theory. The second part of the seminar will unveil stories of agency and how front-line service managers, similarly to their subordinates, resist corporate demands, providing a rich empirical agenda regarding managerial misbehaviour.